Terms of Service

1. Done-For-You Service & Copywriting

Retention Marketers provides a fully managed reactivation service. We handle the formatting, template approvals, campaign writing, and broadcasting of promotional offers to your customer database. While we write custom, human-crafted copy to maximize response rates, final template approvals and campaign schedules are coordinated with you.

2. Prepaid Wallet & Delivery-Based Billing

Our services are billed on a pay-as-you-go prepaid basis:

• Flat ₹2.00 Rate: You are charged exactly ₹2.00 per successfully delivered message, including all Meta API utility fees and copywriting. Not a rupee more.
• Prepaid Wallet Balance: Your deposited wallet balance has no expiry. You can recharge your wallet, send 100 messages or 10,000, and pause campaigns whenever you want.
• Failed Delivery Refunds: In accordance with our Delivery Assurance, if a message fails to deliver (e.g. invalid number, network failure, blocked destination), the ₹2.00 credit for that message is instantly refunded back to your wallet.

3. Anti-Spam & Contact Consent

You agree to upload only legitimate customer databases containing contact numbers of individuals who have previously transacted with your business (e.g. store checkout registry, booking list, cafe check-in).

We enforce a zero-tolerance policy against cold spamming. Uploading purchased lists, scraped phone sheets, or random directories is strictly prohibited. If we detect spam complaints, your wallet will be locked, and your account will be suspended.

4. Meta API Policies compliance

Our engine runs strictly on official Meta Business APIs. Your campaigns must comply with the Meta WhatsApp Commerce Policy. We do not support campaigns promoting weapons, drugs, gambling, adult content, or other restricted products.

5. Contact & Support

If you have any questions regarding your billing wallet, recharge invoices, or service terms, please contact our support team at Retentionmarketers@gmail.com.